Shipping & Returns
Estimates are given for shipping delivery times. We aim to make all deliveries within these times, however each frame is custom made after orders have been processed. Due to this process, sometimes there may be delays out with our control. When shipping a framed piece, glass is substituted for premium grade perspex. It looks the same but is lighter and much less likely to break in transit. To date we've had no perspex breakages.
Our UK shipping, packaging and insurance charges are included in your purchase. You pay nothing extra.
Customers in Scotland may choose to collect their framed work from our framing partner in Edinburgh. Glasgow pick up can also be arranged.
Estimates are given for shipping delivery times and prices. We aim to make all deliveries within these times, however each frame is made after orders have been processed. Prices for EU and Rest of World shipping may vary. We will only charge the hard cost for shipping and packaging and guarantee the best possible price. Please contact email@example.com with country specific enquiries.
Please select the appropriate shipping option when completing your purchase.
Insurance is included in the P&P price. All prints and paintings are insured for their full value.
Customs & Import Charges
In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil or India on our Standard Delivery service.
Bob Harper Art has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your painting or print must be in the same condition that you received it. It must also be in the original packaging.
Commissions and customised prints are exempt from being returned.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should use a trackable shipping service and purchasing shipping insurance.
Once your return is received and inspected, we will send you a notification email. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.